What to Ask Before Booking a Limo: 15 Essential Questions
Scottsdale Sprinters is a Scottsdale chauffeured transportation company serving metro Phoenix. Not all limousine companies are created equal. These essential questions protect you from disappointment and ensure a premium experience.
What to Ask Before Booking a Limo
Not all limousine companies are created equal. These essential questions protect you from disappointment and ensure a premium experience.
Critical Questions to Ask
1. Licensing & Insurance
"Are you properly licensed and insured?"
What to confirm:
- Arizona TCP (Transportation Company Permit)
- Commercial vehicle insurance (minimum $1.5M liability)
- Workers' compensation coverage
- DOT compliance for larger vehicles
Red flag: Hesitation to provide documentation
2. Vehicle Age & Condition
"How old is the vehicle I'll be riding in?"
Industry standards:
- SUVs: Under 5 years
- Stretch limos: Under 8-10 years (well-maintained)
- Party buses: Under 10 years
Red flag: Won't let you inspect vehicle beforehand
3. Total Pricing
"What is the complete cost including all fees?"
Breakdown should include:
- Hourly rate or flat fee
- Minimum hours required
- Fuel surcharge (we charge none)
- Gratuity (ours is optional and never added automatically)
- Tolls and parking fees
- Overtime rate
Red flag: Price seems too good to be true
4. Driver Information
"Tell me about your drivers."
Expect:
- Background checked
- Drug tested
- Professionally trained
- Years of experience
- Local knowledge
Red flag: No driver assignment until day-of
5. Backup Plans
"What happens if the vehicle breaks down?"
Professional response:
- Backup vehicle on standby
- Immediate dispatch capability
- Client notification protocols
- Alternative arrangements
Red flag: "That never happens"
Secondary Questions
6. Cancellation Policy
- How far in advance for full refund?
- Partial refund windows?
- Weather-related exceptions?
7. Contract Terms
- Written agreement provided?
- What happens if you go overtime?
- Payment schedule?
8. Amenities Included
- Bottled water?
- Ice and glasses?
- Phone chargers?
9. Special Requests
- Can you accommodate decorations?
- Specific music requests?
- Route customizations?
10. Reviews & References
- Google reviews rating?
- Wedding planner recommendations?
- Length of time in business?
Price Comparison Tips
Apples-to-Apples
When comparing quotes:
- Same vehicle type and age
- Same number of hours
- All fees included
- Same service level
What Affects Price
- Vehicle type and size
- Day of week
- Time of year
- Duration of service
- Distance traveled
Our Published Rates, for Comparison
| Vehicle | Seats | Rate |
|---|---|---|
| Luxury SUV (Suburban) | 6 | $125/hr |
| Executive Black Sprinter | 14 | $145/hr |
| Chrysler Limo | 8 | $150/hr |
| Limo Party Sprinter | 13 or 16 | $175/hr |
| Party Bus (28 Pax) | 28 | $250/hr |
| 56-Passenger Motorcoach | 56 | $325/hr |
There is a 4-hour minimum on most vehicles (5 hours for the 56-Passenger Motorcoach), and there are no sedans in our fleet. Prices are before 8% Arizona sales tax. Every rate is on the pricing page.
Contract Essentials
Your agreement should specify:
- Date and times
- Vehicle description
- Driver expectations
- Full pricing breakdown
- Cancellation terms
- Overtime policy
- Contact information
Request a quote from a company that welcomes all your questions.