Policies
Terms of service, privacy, deposits and the cancellation policy that apply to every Scottsdale Sprinters reservation.
At a glance
Deposit and balance. What you pay today, and what is left to pay, depends on how you pay. The Terms tab sets out all three ways. Free cancellation. 14 days out on a standard trip, 30 days on a group of 20 or more, 60 days on a major-event date, where the deposit is non-refundable. Tax only, 8%. No booking fee, no service charge, no fuel surcharge. Gratuity is optional.
Terms of service: 1. Acceptance of terms
By booking transportation with Scottsdale Sprinters you agree to these terms. If you do not agree to them, please do not book.
Terms of service: 2. What we provide
Chauffeured ground transportation: airport transfers, corporate travel, weddings and celebrations, day trips and private charters, in the vehicles listed on the fleet page. Bottled water is on board for every ride and it is the only complimentary amenity; anything else is an add-on you choose at checkout.
Terms of service: 3. Pricing
Every price we quote is before tax. Arizona sales tax of 8% is added at checkout. There is no service charge and no booking fee, and gratuity is optional and never added for you. Every date is quoted from the published table, including the major-event dates named in the cancellation policy; what varies by date is availability. Rates and minimums for each vehicle are on the pricing page.
Terms of service: 4. Deposits and balance
How the rest settles depends on how you pay: on a card, a 50% deposit holds the date and your written confirmation sets out the balance and its timing; paying in full at checkout leaves nothing else due before your ride; a payment link from the reservations desk opens that same checkout. Where a balance is charged to a card, a card that declines may cost you the reservation, so tell us in advance if it needs to be replaced.
Terms of service: 5. House rules and fees
The full house rules are on the ride rules page. Three of them carry a fee: Smoking or vaping, $1,500. The smell does not leave the cabin, so the vehicle comes off the road. An excessive spill, $450. Minor spills are never charged. A biohazard clean, $450. The deep clean after someone is sick. One more fee is not a house rule at all: on a transfer, each stop beyond the pickup and the drop-off is $50. An hourly or daily charter has already bought the time, so its stops add nothing. Passengers are expected to treat the chauffeur and the vehicle with respect. Illegal substances and drinking under 21 are prohibited, and the chauffeur may end a trip that becomes unsafe.
Terms of service: 6. Damage authorization
You accept the vehicle in the condition it is in at pickup; tell your chauffeur straight away if anything is wrong. Your chauffeur photographs the interior before every trip for our internal records. You authorize us to charge the card on file for damage beyond normal use. We never charge for damage without showing you the photographs first.
Terms of service: 7. Our guarantee
If the vehicle at pickup isn’t the one you booked, the ride is free. Not discounted, not credited — free.
Terms of service: 8. Liability
We carry commercial insurance on every vehicle. We are not liable for delays caused by traffic, weather or anything else outside our control, and personal belongings left in a vehicle remain your responsibility — though we will always try to get them back to you.
Terms of service: 9. Changes to these terms
We may update these terms. The date at the top of this tab tells you when they last moved, and the terms in force are the ones published when you booked. Questions: reservations@scottsdalesprinters.com.
Terms of service: 10. SMS Terms
When you give us a mobile number, you agree to booking texts about that reservation: the confirmation, the chauffeur’s arrival, and changes on the day. Follow-ups and offers are separate. We send those only if you check the box that asks for them, and you can leave it unchecked. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of texts, or HELP for help. We do not sell your number or share it for anyone else’s marketing. Questions: reservations@scottsdalesprinters.com or (623) 986-6339. Text (623) 986-6339.
Privacy policy: What we collect
What a trip needs and nothing else: your name, email and phone number, the pickup and dropoff addresses, your trip details, and payment information. We do not sell any of it.
Privacy policy: What we use it for
Confirming and running your trip, reaching you about it, invoicing it, and — only if you have agreed — telling you about an offer. That is the whole list.
Privacy policy: Who else sees it
Four processors help us run the business, and each sees only the part it needs: Our payment processor, Stripe, takes the payment. Card numbers go straight to Stripe and never touch our systems. Our hosting and database provider stores the website and the reservation records. Our reservations CRM is where our team works your booking, and the system that sends our text messages. Our email delivery provider sends confirmations, invoices and reminders. Ask us and we will name any of them. Beyond those four, we share information only when the law requires it.
Privacy policy: Text messages
Giving us your mobile number means we may text you about your reservation: confirmations, the chauffeur’s arrival, and anything that changes on the day. Marketing texts are separate and go out only if you opt in. Reply STOP to any message to stop them, or HELP for help. Message and data rates may apply, and we never sell or share your number for anyone else’s marketing.
Privacy policy: How long we keep it
Reservation and payment records are kept for seven years, because tax and insurance rules require it. Marketing contact details are deleted when you unsubscribe. Anything else is deleted once it no longer serves the trip it was collected for.
Privacy policy: Security
Data is encrypted in transit and at rest, and payments are processed through PCI-compliant systems. Only the people who need a record can open it.
Privacy policy: Your rights
Ask us for a copy of what we hold, ask us to correct it, or ask us to delete it. Email reservations@scottsdalesprinters.com and we will answer within thirty days.
Privacy policy: Cookies
The site uses cookies to keep you signed in and to understand which pages people use. Your browser settings control them.
Cancellation policy
Every reservation is held by the payment you make at checkout. The short version: free cancellation up to 14 days before pickup, and inside the window you lose what you paid to hold the date. Major-event dates run a 60-day window: what you paid to hold the date is non-refundable and anything left comes back if you cancel 60 or more days out.
Cancellation policy: Standard trips
SUVs and single-vehicle Sprinter bookings — airport, point-to-point or hourly. 14 or more days before pickup: full refund — no fee, no questions. Between 72 hours and 14 days: we keep the deposit and refund the rest. Inside 72 hours, or a no-show: we can’t refund, because the vehicle has been off the market for you.
Cancellation policy: Large groups and party buses
Any booking of 20 or more passengers, two or more vehicles, or a wedding. 30 or more days out: full refund. Between 14 and 30 days: we keep the deposit and refund the rest. Inside 14 days, or a no-show: no refund.
Cancellation policy: Major-event dates — a 60-day window
These dates run on a longer window, and the deposit on them is non-refundable: 60 or more days out: we refund the balance and keep the deposit. Inside 60 days, or a no-show: no refund. The dates: Barrett-Jackson Scottsdale, WM Phoenix Open, Cactus League spring training weekend, New Year's Eve, Prom weekend. Prom weekends are Fridays and Saturdays in April and May; spring-training weekends are Saturdays and Sundays through the Cactus League season. Super Bowl week joins the list for any year the game is played in the Valley. Most Scottsdale operators make these dates non-refundable the moment you book. We don’t.
Cancellation policy: Need to move it instead?
Ask us 72 or more hours ahead and we’ll move your date once, free, subject to availability — your deposit comes with you and the new date’s rate applies. That’s usually the better call. Inside 72 hours a date change is treated as a cancellation. Time, pickup address and vehicle changes are handled by the reservations team at any time, subject to availability.
Cancellation policy: If we cancel
Weather, mechanical, anything on our side — you get 100% back or a free reschedule. Your choice.
Cancellation policy: How to cancel
Use the cancellation link in your confirmation email, text (623) 986-6339, call (623) 986-6339, or email reservations@scottsdalesprinters.com.
Cancellation policy: Refund processing
Refunds are issued within 3 to 5 business days. Your bank may take another 5 to 10 business days to show it.