Answers about booking, pricing, minimums, deposits, cancellations, vehicles and what to expect on the day from Scottsdale Sprinters.
How do I book a vehicle? How far in advance should I book? When will someone get back to me? Can I modify my reservation? What payment methods do you accept? Do you set up corporate accounts?
How is pricing determined? Is there a minimum number of hours? Do longer bookings cost less per hour? How much is the deposit? What is added at checkout? Do extra stops cost anything? Is a round trip cheaper than two transfers? Is gratuity included? Do your rates change with the season?
What is your cancellation policy? How do I cancel my booking? When will I receive my refund?
What vehicles do you offer? What comes with the vehicle? Can I request specific amenities? Do you offer airport pickup?
Are your chauffeurs licensed and insured? How are your vehicles maintained? Are there rules on board?
Choose a vehicle, pick your date and pickup time, add any stops, and confirm. You get an emailed confirmation with the details straight away. If you would rather talk it through, call or text (623) 986-6339 or email reservations@scottsdalesprinters.com.
Weddings, large groups and event dates: book 4 to 8 weeks ahead. Everything else: 48 hours is plenty; same-day when we have the vehicle.
Book online any hour. Quotes answered 8am–10pm, seven days; late-night rides inside 48 hours confirmed by 8am.
Yes. Ask us 72 or more hours before pickup and we'll move your date once, free, subject to availability — your deposit travels to the new date and the new date's rate applies. Inside 72 hours a date change is treated as a cancellation. Time, pickup address and vehicle changes are handled by the reservations team at any time, subject to availability.
All major credit cards — Visa, Mastercard, American Express and Discover — plus Apple Pay and Google Pay at checkout.
Monthly invoicing with PO and cost-center fields is available — ask reservations at reservations@scottsdalesprinters.com.
Charters are priced by the hour: the vehicle's published hourly rate multiplied by your billable hours. There is no per-mile charge, no service fee and no booking fee. Arizona sales tax of 8% is added at checkout, and gratuity is optional.
Yes. Every vehicle has a four-hour minimum on an hourly charter, except the 56-passenger motorcoach, which is five. Airport and point-to-point transfers are priced as a flat trip instead, with no hourly minimum.
Longer bookings earn free hours rather than a discount code. Book 7 to 11 hours and one hour is free; 12 to 14 hours and two are free; 15 hours or more and three are free. The free hours come off your billable hours automatically.
A 50% deposit confirms the reservation. The balance is charged automatically two days before pickup, using the card on file.
Arizona sales tax of 8% is the only thing added to the quoted fare. There is no service charge, fuel surcharge or booking fee. One promo code can be applied per booking, capped at 10%.
An added stop on a transfer or a round trip is $50. On an hourly charter stops are complimentary — you have already bought the time.
Yes. Book the return leg with the outbound leg and the return is 20% off.
Gratuity is optional, is never added automatically, and goes 100% to your chauffeur — add it at checkout or hand it over in person.
Published rates hold all year. A short list of major event dates is published in advance and priced differently; everything else is the rate you see on the pricing page.
Cancel 14 or more days before pickup and you get a full refund. Between 72 hours and 14 days we keep the 50% deposit and refund the rest; inside 72 hours the reservation is non-refundable. Large groups, party buses and weddings (20+ passengers or two or more vehicles) get a full refund 30 or more days out and keep-the-deposit terms down to 14 days. Major-event dates — Barrett-Jackson Scottsdale, WM Phoenix Open, Cactus League spring training weekend, New Year's Eve, Prom weekend — are the dates we turn other people away for, so the deposit there is non-refundable and the window is 60 days: cancel 60 or more days ahead and the balance is refunded; inside 60 days nothing is refunded. If we ever cancel on our side, you get 100% back.
Use the cancellation link in your confirmation email, or call or text (623) 986-6339. We confirm every cancellation in writing.
Refunds are issued within 3 to 5 business days. Your bank may take another 5 to 10 business days to show it.
The fleet runs from 6 to 56 passengers, and there are no sedans in it: Luxury SUV (Suburban) (seats 6), Chrysler Limo (seats 8), Maybach Shuttle Sprinter (seats 8), Maybach Jet Sprinter (seats 9), Limo Party Sprinter (12-13 Pax) (seats 13), Executive Black Sprinter (seats 14), Executive White Sprinter (seats 14), Ultra Luxury Party Sprinter (seats 15), Limo Party Sprinter (16 Pax) (seats 16), Pink Hummer Limo (seats 18), Mini Bus (24 Pax) (seats 24), Executive Mini Bus — Grech (27 Pax) (seats 27), Party Bus (28 Pax) (seats 28), Executive Mini Coach (29 Pax) (seats 29), 56-Passenger Motorcoach (seats 56). Every vehicle comes with a professional chauffeur.
Bottled water is on board for every ride, and that is the only complimentary amenity. Anything else — a greeter, refreshments, a custom sign, a child seat — is an add-on you choose at checkout, and cabin features vary by vehicle, so check the vehicle page.
Ask and we will quote it. Greeters, refreshments, custom signage and child seats are priced add-ons; decorations and anything vehicle-specific are confirmed in writing before payment.
We serve Phoenix Sky Harbor (PHX), Scottsdale Airport (SCF) and Mesa Gateway (AZA). Your chauffeur tracks your flight and 30 minutes of wait time after landing is included. An optional greeter meets you at baggage claim with a name sign and helps with your bags for $200.
They are. Every chauffeur is background and MVR checked, drug screened, trained and experienced, and the company is licensed and insured with commercial coverage on every vehicle.
Vehicles are inspected on a maintenance schedule and detailed between every trip, not at the end of the day.
A short list: no smoking or vaping, no eating inside the vehicle, no standing on the seats, and no drinking under 21. The full house rules, and the two fees attached to them, are on the ride rules page.